Emotional Intelligence & Conflict Management
Emotional Intelligence & Conflict Management For RTW Professionals
Presented in partnership with BODYCARE WORKPLACE SOLUTIONS.
Dealing with injured employees can be stressful…for all parties involved.
In our experience, relationship breakdowns are often at the core of many failed return to work outcomes.
This course will help attendees understand how stress can impact on individuals and how stress impacts an individuals’ behaviour and interactions. Participants will learn skills to improve their Emotional Intelligence and their ability to deal with conflict and have difficult yet effective and respectful conversations. All of which are critical in negotiating successful and sustainable return to work outcomes.
Session 1 (Morning)
- Introduction to the science of emotions
- Exploring principles of how the mind, brain and biological systems work together to affect health
- Explanation of Emotional Intelligence (EI) and the skills that help us apply EI in the workplace
- Explanation of the link between the way people feel and the way people perform and engage at work
- Understanding Stress… the good and the bad
- Understanding the impact of stress on our body, emotions, thought processes and behaviours – inclusive of a tailored case study
- Understanding the factors that contribute to our personal resilience
- Introduction to building emotional resilience techniques and practical skills to enhance the ability to remain optimistic under pressure and lead to greater productivity and performance at work.
Presented by Bodycare Workplace Solutions
Session 2 (Afternoon)
- Strategies to prepare, initiate and participate in difficult conversations
– Understanding what has led to and contributed to perceptions that may effective RTW outcomes
– How to frame a conversation, use correct language and develop a mindset to get the most out of a difficult conversation
– How to utilise different listening techniques to gain greater insight and understandings
– How to ask questions that need to be asked and say the things that need to be said
– How to cooperatively engage in Positive Problem solving
– Dealing with difficult situations during a conversation ie. avoidance, emotional outbursts
- Overview of the various conflict resolution options which could support effective RTW including mediation, facilitated negotiation, conflict coaching, restorative justice initiatives, team dynamic audits
- Understanding and balancing the power-justice-stress nexus in the work environment