Business Support Manager

  • Highly flexible Business Support role (part-time contractor 20-25 hours per week).
  • Work from your home office but should be based within easy ‘striking distance’ of Melbourne’s Inner South East.
  • Be a critical part of a small team environment


The ZALT Group helps organisations manage Workplace Conflict and supports individuals and organisations who want to restore and strengthen workplace relationships. Zandy and Tony, Directors of the Zalt Group are business partners and married and have been working together for over 10 years.


We are looking for a Business Support Manager to work closely with us to strengthen our business and contribute to our ongoing success. Focusing predominantly on making us work more effectively, we are looking for someone who is organised and proactive, a curious thinker who is continuously one step ahead. The successful person in this role will achieve efficiencies, improve client communication, and support us to increase our profile as thought leaders


We require 5+ years work experience working in industries such as management consulting, professional services, or in roles such as sales administrator, PA, EA,  practice manager or the like.

You pride yourself on your ability to:

  • Be organised resourceful and proactive. You’ll need this for creating order in our admin activities, projects and communications. We need to implement a CRM, so you’ll have had prior experience and success in implementing and maintaining this system. You’ll also demonstrate initiative being a logical, fast and systems oriented thinker.
  • Make ideas happen. You’ll need this for taking our ideas and turning them into reality! You’ll need great time management and project skills and be intuitive to assist in our time management.  
  • Be highly technically competent.  New ways of working will excite you and you’ll be responsible to get us working smarter, helping us create more effective conversations (across multiple channels) with our clients. You’ll also be proficient in the MS Office Suite to support client work (proposals), training and presentations at public events.
  • Speak up. We’d like our Business Manager to hold us accountable and give us their honest opinion! You’ll be happy to work on your own, yet be an excellent communicator with us and clients.
  • Be passionate! We LOVE what we do and want to work with someone who understands what we do and has a desire to get their work ‘right’.
  • Get the job done. If you don’t, you’ll understand how to quickly find the right support. Whether it be with a client, email, website or anything else.

If this sounds like you, please get in touch.  Your application doesn’t have to be long, nor even traditional, but it does have to be relevant and reflect your skills and the role.

Get in touch:



COB Friday, 27 August 20217

  • 1.      General details

Role title

Business Manager


Melbourne, Australia

Working from your own home office and able to attend The Zalt Group’s home office in Caulfield

Position reports to

Tony Fell – Director

Zandy Fell – Director

Advertised Date

August 2021


Flexible part-time role approximately 20-25 hours a week

This is a contract role. An hourly rate will be paid. You will require an ABN.


2. Nuts and bolts      The nuts and bolts

Put simply, the primary purpose of this role is to work closely with the two Directors, Zandy and Tony, taking care of the background activity, keeping things organised and helping us to deliver on our ideas. You will provide backend administrative support and coordination of projects, including events and marketing.


Here’s a glimpse of what the role is all about:

  • Implement and manage a CRM
  • Assist in the preparation of client proposals, preparation of conflict resolution process documentation for participants, formatting presentation materials
  • Set up meeting and interview times with participants in preparation for a mediation or investigation
  • Oversee the release of blogs. Formatting, uploading, and distribution through Mailchimp and posting elsewhere (e.g. LinkedIn and our website)
  • Manage subscriptions and memberships
  • Help us to develop and deliver on a range of projects from developing client relationships, to building our professional networks
  • Work with Zandy and Tony to develop and implement marketing strategies
  • Preparation of invoices for clients
  • Support personal and family needs. For example, go to the post office, payment of registrations, booking tickets etc.
  • Help us capture our learnings from our various cases
  • Manage social media and client communications (e.g. blog, LinkedIn etc)
  • Develop and execute a plan to assist in attracting participants to our regular workshops
  • Coordinate and manage training and networking, promotional workshops and events (between 10 and 40 participants). This may include managing registration, liaising with providers such as graphic designers, caterers, venue hire, event promotion, registrations, room setup, etc. Also includes liaising with attendees or participants as needed.
  • Input (eg feedback and ideas) into programs delivered by Zandy and Tony where possible
  • Liaise with outsourced providers like graphic design and IT
  • Manage back end support ensuring that our website and various business processes are maintained, updated, functional and accurate.